Help & Frequently Asked Questions

This section contains answers to common questions about sign-in, profiles, music publishing, rights, charts, paid features and the technical operation of Rivrox. If you cannot find the answer you need, use the feedback form.

1. Registration and Sign-In

• How do I register? — Enter your email on the sign-in page. Rivrox sends a one-time code. If no account exists for that address, an account is created after the code is successfully verified.
• Can I sign in with a password? — Yes. After signing in, you can set a password in profile settings. If no password is set or you forgot it, use a one-time code.
• Why is there a consent checkbox for email sign-in? — The checkbox relates to consent to personal-data processing. The consent text is available at Consent to Personal Data Processing, while the general processing rules are described in the Privacy Policy.
• Can I use an external sign-in provider? — If the relevant button is available on the sign-in page, Rivrox may use a supported provider such as Yandex or VK.

2. Profile and Settings

• How do I change my name and profile address? — Open Settings. You can change the displayed name and short profile address if the requested address is available and not reserved by the Service.
• How do I change my email? — Enter the new address in Settings. The new email must be confirmed with a code before the change is completed.
• How do I change my avatar? — Profile Settings allow you to upload a new image or remove the existing one. Supported formats and size limits are shown next to the upload field.
• Can I add a profile background? — If the feature is enabled for your account and Service version, the relevant field is shown in Settings.
• How do I delete my account? — The Security tab provides an account-deletion option. The profile and the User's tracks are removed permanently. Certain technical logs and records that must or may be retained for security, evidence of prior actions, payment or other mandatory record-keeping may remain separately in a limited form.

3. Uploading and Publishing Tracks

• How do I add a track? — Go to Upload Track, enter the required information and upload the audio file.
• Which formats are supported? — Rivrox accepts audio formats supported by the interface, including MP3, WAV, FLAC, OGG and M4A. The current file-size limit is shown on the upload page.
• Do I need to confirm rights? — Yes. When publishing, the User confirms having the rights and permissions required to make the material available.
• Can I edit a track after publishing? — Where editing is available to the track owner, metadata, description, cover art and supported files may be changed.

4. Copyright and Related Rights

• Can I upload someone else's music? — Only where you have the rights, licence or another lawful basis. Possessing a file or naming the author does not by itself grant publishing rights.
• How do I report an infringement? — Use the report form or email info@rivrox.com. It is helpful to identify the material and provide information that allows the claim to be reviewed.
• What happens after a report? — Rivrox reviews available information and may temporarily restrict material, request clarification or take other measures where appropriate. See the Copyright and Related Rights Policy.

5. Content Rules and Moderation

• What content is prohibited? — Users must not publish unlawful material, content infringing third-party rights, malicious code, spam or fraudulent content, or use the Service for artificial manipulation and circumvention of technical restrictions.
• Can Rivrox hide or remove material? — Yes, where necessary to comply with law or Service rules, protect Users or review a substantiated report.
• Can a restriction be challenged? — Explanations may be submitted through feedback. See the Content and Moderation Policy for more detail.

6. Upload Limits

• Is there a monthly limit? — An account may have a limit on the total duration of uploaded audio. Where the interface displays a limit, the value shown there is the current value for that account.
• Why will a file not upload? — Check the format, size, available limit, network connection and required fields. If the problem repeats, report it through feedback.
• Can limits change? — Yes. They may depend on account features, the active plan and current technical Service restrictions.

7. Playlists, Albums and Following

• How do I add a track to a playlist? — Use the available playlist action next to the track and select the required playlist.
• Can I create multiple playlists and albums? — Yes, where the feature is available to the account. Technical limits may apply to protect the Service from abuse.
• How do I follow an artist? — Open the User's profile and select Follow. New publications by that User may then appear in your Feed.

8. Following Feed

• What is the Feed? — It is a personal section containing new tracks from Users you follow.
• Why is my Feed empty? — You may not follow anyone yet, or the Users you follow may not have published available tracks.
• How quickly are new tracks shown? — After an available item is published, it may appear when the relevant Feed section is next refreshed.

9. Charts and Rankings

• How are charts formed? — Depending on the section, Rivrox may use available activity signals such as plays, reactions, comments, reposts, follows and other metrics used by the relevant ranking algorithm.
• What is the difference between period and all-time rankings? — Period rankings use activity within the specified time window, while all-time rankings use available accumulated activity since publication.
• Why does a position change? — Statistics and the set of available content change, so rankings may be recalculated.
• Are deleted or blocked items included? — Unavailable content and profiles should not appear in current rankings.

10. New Releases Sections

• How are new tracks selected? — The section focuses on publication recency and available activity signals. Some blocks may limit the number of items from one artist.
• How do genre new-release sections work? — They follow the same general approach within the selected genre.
• How are new albums and playlists displayed? — Publication or creation date and the presence of available content are taken into account.
• Why is my item not shown? — Possible reasons include missing required information, unavailable files, no selected genre, an empty playlist or album, a restriction or another technical condition of the relevant section.

11. Paid Features and AI

• Where can I see the price? — The price, period and main parameters of a paid feature are shown before payment.
• What are AI Credits? — They are an internal unit of access to the paid AI-generation functionality described for the relevant package; an AI Credit is not money or a payment instrument.
• What if payment succeeded but the feature was not allocated? — Email info@rivrox.com with the account email, date, amount and available transaction identifier. Do not send the full card number, CVC/CVV or banking codes.
• Where are refunds described? — See the Public Offer and Payment and Refund Terms.

12. Cookies and Web Analytics

• Why does Rivrox use cookies? — Necessary technologies support sessions, sign-in, form protection, security and technical preferences.
• What does “OK” mean in the cookie banner? — It allows optional web analytics described in the Cookie Policy.
• What does the cross mean? — Necessary technologies only. Optional analytics controlled by the Rivrox consent mechanism are not started in this case.
• Why does the banner no longer appear? — The choice is stored in the browser. After site data are cleared, Rivrox may ask again.

13. Security, Data and Support

• Where are personal data processed? — Rivrox applies Russian personal-data and localisation requirements to Russian citizens where those requirements apply. Technology providers may participate in specific functions to the extent described in the Privacy Policy.
• How can I protect my account? — Do not share one-time codes or passwords, use a unique password and verify the site address before entering credentials.
• I did not receive the sign-in email. — Check Spam and verify the email address. A new code can be requested after the interval set by the Service.
• How do I contact support? — Use the feedback form or email info@rivrox.com.